New York, New York
0 comments
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Ordered a Hunter Fan Sentinel 59211.The 'blade nuts' (the little round buttons you see that are used to attached the blades to the fan are the wrong color.

The fan housing is brushed slate---on the box picture, and in images the blade nuts are also brushed slate. In the box you get unfinished, rough, silver blade nuts---that do not match the the brushed slate finishing on the base. I called Hunter about this...and spoke to several unknowledgeable employees. First, I was told the parts would be ordered, second I was told they don't have them and don't know when they will get them, third I was told to get a new one and use the parts.

The second fan had same problem. Fourth, I was told that I'm not seeing it correctly---that this fan does not have brushed slate blade nuts despite being pictured everywhere as matching the base. That the resolution on my computer is throwing off the colors. Ok, but what about the picture on the product box----that clearly shows that the blade nuts and base are both brushed steel.

She claimed she overseas the manufacturing of the item? Where in China? I got irate at this as I was basically being lied too, and my query was being dismissed arbitrarily---the supervisor Heidi spoke over me and when I tried to get my point across again by raising my voice---I was dismissed and told --- I'll pray for you. I didn't know religion had a place in business transactions.

How about rather than Hunter having their Customer Service spout their religion beliefs----why not actually look seriously into a customers question and fix the mistake as its obviously a defect.Look at the picture---the silver cap was what I received----as you see on the box---that cap is supposed to be the same color as the base.

Review about: Hunter Fans Sentinel 52 Ceiling Fan.

Reason of review: Not as described.

Preferred solution: Deliver product or service ordered.

Had an Experience with Hunter Fans?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Swagway - Buyer Beware! Swagway "I bought a brand new (or so I thought) X2 on 12/8/16 straight off of the company website. It was a promo deal that included the board and bag. When..." Read more Buy Squad - TV IS NOT NEW Buy Squad "I purchased the Samsung UN55KS8000 55-Inch 4K Ultra HD Smart LED TV. From start to finish it took almost a month before I received my TV. There was no way..." Read more Samsung Electronics - Poor Quality Warranty Repair; Bad Customer Service Samsung Electronics "Refrigerator never made crushed ice – only whole cubes with the sides slightly shaved. Was that this was normal and not to worry about it, things would clear up on..." Read more Ge Appliances - GE Monagram Refer bad parts WR55X10490 Ge Appliances "Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more Onemain Financial - Fund your Business Project via our genuine Bank guarantee/SBLC Onemain Financial "Are you looking for financing source such as Bank Guarantee (BG) and Standby Letter Of Credit (SBLC)? I am a direct mandate to a Financial Institution who is also known..." Read more Dhgate - 2 Flower girl dresses Dhgate "I ordered 2 flower girl dresses for my wedding and when received the dresses they were complete garbage and looked nothing like the picture. I was told to send the..." Read more We're taking legal action against CMK Construction, Inc. Cmk Construction "It has been two months since I originally posted this review. Since then, we have retained legal counsel. Unfortunately, CMK Construction has not been responsive to our attorney. Therefore, at..." Read more Danger! Must Cure Obesity Company giving dangerous medical advice and selling fake products Must Cure Obesity Co "Be careful out there consumers with this company and it's sister companies Gastric.care, Gastric Bypass Alternative, and Roca Labs. I am a healthcare professional and was asked by a patient..." Read more